Conversation with Lucky7 Started on July 12, 2026 at 01:57 PM UTC time UTC (GMT+0000) --- 01:57 PM | Jasmin Blanchette _lucky7even: Your feedback 01:57 PM | AutoReply: We are always happy to have you on our site! Please feel free to leave us a message with your feedback about our casino and support services. We are constantly striving for improvement and would love to hear your opinion. 😊 02:49 PM | Jasmin Blanchette _lucky7even: Hi, i am disappointed 02:49 PM | AutoReply: Thank you! Your opinion truly means a lot to us! 😊 02:49 PM | AutoReply: Kindly wait a moment while I transfer the chat to our agent. Then, please briefly describe your problem. Thank you for your patience! 02:49 PM | Nobara from Lucky7: Hi Jasmin, thank you for contacting our support my name is Nobara and I will be assisting you today. 02:49 PM | Jasmin Blanchette _lucky7even: Hi 02:49 PM | Nobara from Lucky7: Im sorry to hear about this, what seems to be the issue? 02:50 PM | Jasmin Blanchette _lucky7even: Its the third time i write to the chat and everytime they tell me i will have an answer my email soon but its near 24 hour.. let me explain you 02:51 PM | Jasmin Blanchette _lucky7even: I received a mail with a free chip to play on sweet bonanza candyland 02:51 PM | Jasmin Blanchette _lucky7even: I won 40$ but the 40$ never appeared in my account :( 02:51 PM | Jasmin Blanchette _lucky7even: [Image] 02:52 PM | Nobara from Lucky7: Please allow me 2-3 minutes to check it for you. 02:52 PM | Jasmin Blanchette _lucky7even: Thank you 😔 02:57 PM | Nobara from Lucky7: Im sorry, im still here, I cant find the request. Please allow me a few more minutes. 02:57 PM | Jasmin Blanchette _lucky7even: No problem its appreciated 03:02 PM | Nobara from Lucky7: Im really sorry, Jasmin, Im not able to see that escalation anywhere on our end, im not sure what happened with it, there are no notes, nothing, I will need to escalate it one more time. 03:02 PM | Jasmin Blanchette _lucky7even: Thank you for your honesty 03:03 PM | Nobara from Lucky7: Of course, im very sorry for the inconvenience and delay, such requests can take a bit more time usually, but i cant find this one. Could you please tell me exactly what happened, you were playing and then you won the credit? Or how did it go around? 03:04 PM | Jasmin Blanchette _lucky7even: Yess i received a mail for a free chip to play on online casino ( sweet bonanza candyland ) 03:04 PM | Jasmin Blanchette _lucky7even: [Image] 03:04 PM | Jasmin Blanchette _lucky7even: I tried it and then i won 40$ ​ 03:04 PM | Jasmin Blanchette _lucky7even: [Image] 03:05 PM | Jasmin Blanchette _lucky7even: But the money never appeared in my account 03:05 PM | Nobara from Lucky7: What do you mean exactly by "mail" as I understand you you got a bonus and you were playing with it and you won the 40 is that right? 03:06 PM | Jasmin Blanchette _lucky7even: Yess i won 40$ but my it never appeared into my balance 03:06 PM | Nobara from Lucky7: I see, and it happened on the timestamp of your screenshot, right? 03:06 PM | Jasmin Blanchette _lucky7even: Yess, yesterday 16:37 03:07 PM | Nobara from Lucky7: Perfect, Ill need a few minutes to find the bet, Ill get back to you as soon as possible. 03:07 PM | Jasmin Blanchette _lucky7even: Thank youuu 03:10 PM | Nobara from Lucky7: Was it during the time when you were spinning your spin pack? 03:10 PM | Jasmin Blanchette _lucky7even: This is the round id if it can help you 03:10 PM | Jasmin Blanchette _lucky7even: 315776625015008 03:10 PM | Jasmin Blanchette _lucky7even: I was just playong my free chip 03:12 PM | Jasmin Blanchette _lucky7even: And yess it was like 1 minute after i used me 5 free spins 03:12 PM | Jasmin Blanchette _lucky7even: My* 03:13 PM | Nobara from Lucky7: It looks like the spins were still not fully played, so i cant see that bet on my end. Do you remember wuth which bonus you were playing at the time? Was it with the one added on the 10th or the one added on the 11th? 03:14 PM | Jasmin Blanchette _lucky7even: Its two different bonus 03:14 PM | Nobara from Lucky7: Yes, there were 2 of them but its usually, just one at a time active, or were you playing with both activated? 03:15 PM | Jasmin Blanchette _lucky7even: I had an email the 11th for free chip and another one for the free spins 03:16 PM | Jasmin Blanchette _lucky7even: I didnt have to press to activate my free chip.. 03:16 PM | Jasmin Blanchette _lucky7even: I just had to go to the game and the chip was available 03:17 PM | Jasmin Blanchette _lucky7even: This was after i plqid the 5 free spins 03:18 PM | Jasmin Blanchette _lucky7even: It was a free chip to use, not a money bonus 03:18 PM | Nobara from Lucky7: Oh, I get it now, sorry, were actually not able to see the free chip bonuses on our end. I will escalate it right away for you, im sorry for the inconvenience, it looks like this bonus is creating some other issues too. 03:18 PM | Jasmin Blanchette _lucky7even: Oooh i see 03:18 PM | Jasmin Blanchette _lucky7even: Thanks for your time seriously 03:19 PM | Nobara from Lucky7: Its no trouble, im very sorry the case wasnt properly handeled before. 03:19 PM | Jasmin Blanchette _lucky7even: No problem, now i feel like someone really wanna help me with my case 03:20 PM | Jasmin Blanchette _lucky7even: Need other informations ? 03:21 PM | Nobara from Lucky7: Nothing else is needed, the screenshot was more than enough, thank you very much for your patience. 03:21 PM | Jasmin Blanchette _lucky7even: Greaaat 03:22 PM | Jasmin Blanchette _lucky7even: Have a nice day nobara, 5 stars service haha 03:23 PM | Nobara from Lucky7: Thank you very much for your understanding and feedback, it means alot to me. I wish you a great day! If you were satisfied with the service received, please rate the chat positively, as it would help me a lot! Feel free to contact us anytime; we are available 24/7! ❤️ ​ 03:23 PM | AutoReply: Rate your conversation --- Exported from Lucky7 on July 14, 2026 at 03:59 PM UTC time UTC (GMT+0000)