=============================================================================== Chat ID 8529670 at 2024-07-03 10:29:24 =============================================================================== [2024-07-03 10:29:25] [I'm a bot] Welcome to Live Support! How can we help you today? [button]Free Spins[button] [button]Loyalty Bonus[button] [button]Deposit[button] [button]Withdrawal[button] [button]Other[button] [2024-07-03 10:29:25] [dsmgalahad] Withdrawal [2024-07-03 10:29:26] [I'm a bot] Don't forget to check out our latest offers on the Promos page from the casino menu. [2024-07-03 10:29:26] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here: [2024-07-03 10:29:57] [dsmgalahad] Is there any update on my May 9th withdrawal [2024-07-03 10:29:58] [I'm a bot] Thank you for coming into contact with us. [2024-07-03 10:29:58] [I'm a bot] One of our representatives will be with you shortly. [2024-07-03 10:31:09] [Murray Anderson] Welcome and thank you for contacting Casino Support Center. You are chatting with Murray Anderson from our Live Chat support. [2024-07-03 10:31:42] [dsmgalahad] If there isnt any update, could I speak with Michelle or Rina one of the managers please [2024-07-03 10:32:31] [Murray Anderson] Upon checking it still being processed, what I can offer you is to re escalate the case [2024-07-03 10:33:00] [dsmgalahad] its been escalated 30x now, what was the email for payments again? [2024-07-03 10:33:13] [dsmgalahad] Im going to email them for the 3rd time if no manager is in [2024-07-03 10:34:06] [Murray Anderson] One moment [2024-07-03 10:36:20] [Murray Anderson] We are working on your case. please bear with me [2024-07-03 10:37:42] [dsmgalahad] will do thank you [2024-07-03 10:38:35] [Tammy Hawkins] - (whisper)Transfer [2024-07-03 10:41:08] [Tammy Hawkins] - (whisper)Hello, This is Tammy Hawkins, Supervisor, how may I assist you today ? [2024-07-03 10:41:12] [Tammy Hawkins] Hello, This is Tammy Hawkins, Supervisor, how may I assist you today ? [2024-07-03 10:41:30] [dsmgalahad] hello tammy how are you [2024-07-03 10:43:13] [dsmgalahad] I am curious as to what has been going on with the withdrawal status, if you kindly check back a few weeks in the support chat log, you can see I was promised weeks ago it was to be sent out on friday 3 weeks ago by Mike scott another support team member, and to ask for a manager the following monday if i did not recieve the funds [2024-07-03 10:44:50] [dsmgalahad] Since that time, ive been unable to reach any support member willing to pass along my case to a manager, but just keep getting escalated and told to check back another time. Its been 2 months give or take a week or so and im confused on the delay [2024-07-03 10:48:15] [Tammy Hawkins] [2024-07-03 10:52:40] [Tammy Hawkins] Thank you for holding, [2024-07-03 10:52:50] [dsmgalahad] np [2024-07-03 10:54:44] [Tammy Hawkins] Unfortunately, I have not received a response yet, but I just escalate again the request so it could be sent as soon as possible [2024-07-03 10:56:20] [dsmgalahad] That's not what i was hoping for sadly [2024-07-03 10:57:59] [dsmgalahad] Well Is there anything else that could be done? or When do you suggest I reach back out to you guys [2024-07-03 11:01:19] [Tammy Hawkins] At this time just wait few more days, keep in mind, you are more than welcome to come back whenver you want [2024-07-03 11:02:25] [dsmgalahad] Ok thank you [2024-07-03 11:02:31] [dsmgalahad] I guess thats all i needed