===============================================================================
                    Chat ID 3920068 at 2024-03-31 19:13:10
===============================================================================
[2024-03-31 19:13:10] [Live Support] Welcome to our Casino.
How may I be of your assistance today?
[2024-03-31 19:13:10] [oqasem0001] Hello
[2024-03-31 19:13:10] [Brango Bot] Please, hold for a moment, the first available operator will be assigned to you
[2024-03-31 19:13:24] [Kecia Reed] Hello and Welcome to Casino Brango!
[2024-03-31 19:13:30] [Kecia Reed] How may I be of assistance?
[2024-03-31 19:13:42] [oqasem0001] My bonus wasn’t applied to my deposit I don’t believe
[2024-03-31 19:13:50] [Kecia Reed] Please give me a moment to check your request.
[2024-03-31 19:15:20] [Kecia Reed] As per the terms of the bonus, it should be a minimum deposit of $20. The deposited amount is only $19.99. Unfortunately, we won't be able to activate this or make any exception for this due to coupon rules. The system will not allow it.
[2024-03-31 19:17:32] [oqasem0001] What.???? I selected the 20$ amount for the deposit and I deposited the exact amount that was provided on the deposit slip by u all
[2024-03-31 19:18:16] [Kecia Reed] The blockchain fee is a cryptocurrency transaction fee that is charged to users when performing crypto transactions. The fee is collected in order to process the transaction on the network. The fee may vary from time to time. Also may differ depending on crypto. The player is responsible for taking care of the fees while depositing. The fee is not taken by our casino, but by the network itself.
[2024-03-31 19:18:22] [Kecia Reed] Unfortunately, there is nothing that can be processed at the moment.
[2024-03-31 19:19:46] [oqasem0001] Yes I’m aware, I promise I know more about crypto then you do… you had no idea….
[2024-03-31 19:21:57] [Kecia Reed] And as much as I want to help you with this issue, unfortunately, coupon rules.
[2024-03-31 19:22:04] [oqasem0001] Now firs of all I used litecoin which is doesent have any substantial processing fees second of all. I covered the amount of the fees as well and even after they were taken out the exact amount given to me on the deposit slip is what u all reciebedc
[2024-03-31 19:22:12] [oqasem0001] recieved
[2024-03-31 19:22:26] [oqasem0001] it’s a goddamn penny
[2024-03-31 19:22:49] [oqasem0001] you all gave me an amount to deposit and I made the deposit of the extract amount
[2024-03-31 19:22:55] [Kecia Reed] I am sorry, there's nothing I can do about this. If it is whole $20, it will automatically be activated for you.
[2024-03-31 19:23:01] [oqasem0001] Go get me a. Supervisor then
[2024-03-31 19:23:05] [oqasem0001] this is bullshit
[2024-03-31 19:23:09] [Kecia Reed] We cannot change as well the terms of each bonus to activate it.
[2024-03-31 19:23:14] [oqasem0001] It’s not right
[2024-03-31 19:23:26] [Kecia Reed] You can send them an email to  support@casinobrango.com. If you have further questions, you can contact us back via Live Chat. Thank you and have a great one!