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                    Chat ID 99083 at 2023-08-17 11:37:13
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[2023-08-17 11:37:13] [Visitor] Sorry . May I be reconected with Henry please. Thanks again
[2023-08-17 11:38:29] [Henry] greeting from slotsvilla.
[2023-08-17 11:38:32] [Henry] Could you please help me with your User Name, Registered Email Address and Phone Number?
[2023-08-17 11:39:03] [Visitor] Hello Henry and sorry
[2023-08-17 11:39:11] [Visitor] Tara8166
[2023-08-17 11:39:19] [Visitor] Taramburge@gmail.com
[2023-08-17 11:39:30] [Visitor] 8162102028
[2023-08-17 11:39:37] [Visitor] Thanks
[2023-08-17 11:39:53] [Henry] thank you for providing details.
[2023-08-17 11:39:59] [Visitor] Welcome
[2023-08-17 11:41:17] [Visitor] Bitcoin Address:

12yJw5sueRaz23hVehbZZsCZhhaXFmVmqp
[2023-08-17 11:41:30] [Henry] please share your latest Bitcoin address with our team  they will check and withdrawal your amount.
[2023-08-17 11:42:17] [Visitor] I did so on 5th of August and was told 2 to 3 business days?
[2023-08-17 11:42:33] [Henry] please share your Bitcoin with  kyc@slotsvillacasino.com our team will check and update you by email.
[2023-08-17 11:42:44] [Visitor] It has been now 12 calendar days
[2023-08-17 11:43:42] [Visitor] Sorry, but may I ask when as again did this twice already over past 12 days
[2023-08-17 11:43:59] [Visitor] Received no response back
[2023-08-17 11:44:57] [Visitor] May I ask please too what "pending for check" means under withdraw starus?
[2023-08-17 11:45:06] [Visitor] Thank you
[2023-08-17 11:45:16] [Henry] we have not yet received your Bitcoin address please share your they will check and update you by email.
[2023-08-17 11:46:20] [Visitor] I have the two email timestamps from the 5th and 7th of this month?
[2023-08-17 11:46:42] [Visitor] Bitcoin Address:

12yJw5sueRaz23hVehbZZsCZhhaXFmVmqp
Henry
[2023-08-17 11:47:09] [Visitor] It is same as when it was approved in July btw
[2023-08-17 11:47:18] [Visitor] Thank you
[2023-08-17 11:47:51] [Visitor] July 7th approved resubmitted August 5th
[2023-08-17 11:47:57] [Visitor] And 7th
[2023-08-17 11:48:14] [Henry] please share your Bitcoin with  kyc@slotsvillacasino.com
[2023-08-17 11:49:19] [Visitor] Okay. Do you know why it wouldnt been received however? Also had sent several followups escalated
[2023-08-17 11:49:30] [Visitor] Regarding this
[2023-08-17 11:50:38] [Visitor] Sent again just now 1151am timestamp
[2023-08-17 11:51:12] [Henry] thank you for sharing our team will get back to you with an update
[2023-08-17 11:51:13] [Visitor] To both support@ and  kyc@slotsvilla.com
[2023-08-17 11:52:08] [Visitor] Okay . Thank you and expected time to receive feedback please?
[2023-08-17 11:52:30] [Visitor] 2 to 3 business days again?
[2023-08-17 11:54:59] [Visitor] Even the moderators at lcb have tried to reach out and received no response from rep? I dont know what further I can do to comply. Thanks
[2023-08-17 11:55:50] [Visitor] Been since April 26th 23 trying to resolve
[2023-08-17 11:56:00] [Visitor] Thank you
[2023-08-17 11:57:23] [Visitor] I realize not your fault and greatly appreciate any help
[2023-08-17 11:57:56] [Visitor] I have been very unsucessful in my numerous attempts here
[2023-08-17 11:58:05] [Visitor] Thank you
[2023-08-17 12:00:00] [Visitor] I thought once approved things would go quick be paid change lcb.org rating and go on playing here. Has still however been an ordeal
[2023-08-17 12:00:35] [Visitor] I dont understand? Thank you
[2023-08-17 12:02:08] [Visitor] I was even willing to accept fault for long delay with kyc verification as unclear on my end.
[2023-08-17 12:02:39] [Visitor] But what now is this? 12 days delay once more
[2023-08-17 12:03:36] [Visitor] When I certainly sent BTC to correct adress as per request