Lapalingo Live Chat

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Patrick Stallion

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Patrick Stallion
Supervisor DE-EN

Name:
Christiaan van Dort
E-mail:
suiteddutch@gmail.com
Please pick topic for support
Document request

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Patrick Stallion 15:56
Hello. How may I help you?
Christiaan van Dort 15:56
Hello
i try to upload my id to validate myself
but the type button dousn't work so i receive an error when i upload my id
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Patrick Stallion 15:57
Try another Document
Christiaan van Dort 15:57
document type not found it says
lapalingo - account frozen pt.2.PNG
lapalingo - account frozen.PNG
lapalingo - account frozen pt.3.PNG
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Patrick Stallion 15:58
You need to go to Payouts to Verify yourself please
Christiaan van Dort 15:59
by the type button i have to put in witch type of user document
but the button dousn't work
yes and then i am on the same page again
same button error
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Patrick Stallion 16:00
Please dont use Documents Page
Christiaan van Dort 16:01
so it's not wich document or payout page it is the type button what dous not work
Your account is currently frozen, and you cannot deposit, withdraw or play any games. You have most likely received an e-mail with the type of information / documents we would need from you. Should you need to upload any documents, please click here. Otherwise, please contact our customer support team via e-mail or live chat for further information. Thank you for your cooperation.
that's the payout page
pic nr 2 i just did upload in this chat
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Patrick Stallion 16:04
Please go to the Payout Page and follow the Instructions given
Christiaan van Dort 16:04
can you help me with this issue?
i already did
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Patrick Stallion 16:04
I can See that it wasnt tryed yet.
Christiaan van Dort 16:05
typical
i don't lie
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Patrick Stallion 16:05
Is there any other question I can help you with?
Christiaan van Dort 16:06
yes i can not upload my id
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Patrick Stallion 16:06
Try another Document
Christiaan van Dort 16:06
to proof my self to lapalingo
can you not help me
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Patrick Stallion 16:07
Did you try your Passport?
Christiaan van Dort 16:07
or don't you wanted to help me?
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Patrick Stallion 16:07
Did you try your Passport?
Christiaan van Dort 16:08
i pressed not 3 times on the payout page
it's not the type of document it's the type button on your page
lapalingo - account frozen pt.2.PNG
the payout page dousn't also appears
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Patrick Stallion 16:10
Try to upload your Document on the Document page. Just upload it under Bankstatement or what ever. I have given it forward. Someone will check them
Christiaan van Dort 16:10
insteed i getting this: https://www.lapalingo.com/en/account-frozen
sorry that's i am saying this but i don't have the feeling now that you untherstanded what's the problem or you don't know how to fix it
is there some bodyelse who can help me with this?
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Patrick Stallion 16:12
You can write Email to Support@Lapalingo.com
Christiaan van Dort 16:13
but i am chatting right now with costumersupport?
Otherwise, please contact our customer support team via e-mail or live chat for further information. Thank you for your cooperation.
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Patrick Stallion 16:16
Yes if you have Question. I have given your Case over and the right people are having a look at it now
Christiaan van Dort 16:16
that would be great
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Patrick Stallion 16:17
Is there any other question I can help you with?
Christiaan van Dort 16:19
No thanks, just wanna proof myself as asked by lapalingo @ account frozen afther opening and registering this account new player
congrads
Read
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Patrick Stallion 16:20
Have a nice day!