Info at 0:15, Dec 29:
Thank you for choosing to chat with us. An agent will be with you shortly.
Info at 0:15, Dec 29:
You are now chatting with Steve.
Steve at 0:16, Dec 29:
Thank you for contacting Hallmark Casino,
How may I assist you?
vadbolsh87 at 0:16, Dec 29:
hello Steve , 2 hours ago i talk with diego and he told me to contact after couple hours about my withdrawal
vadbolsh87 at 0:16, Dec 29:
he assured me to processed my withdraw today
vadbolsh87 at 0:17, Dec 29:
and he must to contact with banking to update that for me
Steve at 0:17, Dec 29:
One moment please.
vadbolsh87 at 0:20, Dec 29:
it was approved at 06.12.18 and JP assured me that withdrawal must be completed yesterday
vadbolsh87 at 0:20, Dec 29:
"JP: thank you for the time on hold, your withdraw is going to be deposited tomorrow"
Steve at 0:21, Dec 29:
Their looking into it now.
vadbolsh87 at 0:23, Dec 29:
So you can tell me now when it will be processed finally ?
Steve at 0:24, Dec 29:
One moment please.
Steve at 0:38, Dec 29:
Sorry for the delay.
vadbolsh87 at 0:39, Dec 29:
Diego promised me to processed at 28.12.18 btw
vadbolsh87 at 0:39, Dec 29:
i just find conversation
Steve at 0:39, Dec 29:
Sir, this is Bitcoin transaction or Bank wire?
vadbolsh87 at 0:39, Dec 29:
in my country there is only Bitcoin available option
vadbolsh87 at 0:40, Dec 29:
Bitcoin wallet are attached to my account
vadbolsh87 at 0:40, Dec 29:
you can find it
Steve at 0:42, Dec 29:
The thing is we are moving over to a new wallet address, and new extra time to do so.
Steve at 0:42, Dec 29:
This is the news I am getting from banking.
vadbolsh87 at 0:42, Dec 29:
but at 21.12.18 you say what just couple days are needed
vadbolsh87 at 0:42, Dec 29:
Thats is really strange
vadbolsh87 at 0:43, Dec 29:
on the LCB affiliate forum , i have active complaint about this case in Hallmark casino opened
Containing all corespondence , screenshots and stuff like that
vadbolsh87 at 0:43, Dec 29:
LCB manager contacted you, you assured him 
to process the transaction in a couple of days, but a week has passed already
vadbolsh87 at 0:44, Dec 29:
and your casino assistans told me every day what i wil lrecieve payout today
Steve at 0:44, Dec 29:
I understand the situation seems bad, but this is the truth about this process we are currently undergoing.
vadbolsh87 at 0:46, Dec 29:
But some people are act what they recieve a withdrawals on his BTC wallet from your casino a week ago
vadbolsh87 at 0:46, Dec 29:
now you say what all doesnt work
vadbolsh87 at 0:47, Dec 29:
Some one already recieve Bitcoins from youre casino on Coinbase wallet
vadbolsh87 at 0:47, Dec 29:
Steve
vadbolsh87 at 0:48, Dec 29:
i can see it on LCB thread , seems like BTC wallet are fine
Steve at 0:50, Dec 29:
Hold please, let me talk to them really quick.
vadbolsh87 at 0:51, Dec 29:
https://lcb.org/onlinecasinobonusforum/casinos/2000-cashout-at-hallmark-casino-today
vadbolsh87 at 0:51, Dec 29:
Hallmark casino are ok with Bitcoin now
Steve at 0:55, Dec 29:
Thank you for your patience, please remember that we are currently assisting multiple players at the time
Steve at 0:58, Dec 29:
I'll be right with you.
Steve at 1:01, Dec 29:
Thank you for waiting. I'll be with you in just a moment.
Steve at 1:04, Dec 29:
Okay your withdraw has now been escalated, I am having a banking manager work on this.
vadbolsh87 at 1:06, Dec 29:
How many time you need ?
Steve at 1:09, Dec 29:
Thank you for waiting. I'll be with you in just a moment.
Steve at 1:10, Dec 29:
Please keep checking back, I recommend later tonight.
vadbolsh87 at 1:11, Dec 29:
Steve i didnt sleep about 20 hours because of this
vadbolsh87 at 1:11, Dec 29:
every 3-4 hours operator told me to comeback
vadbolsh87 at 1:11, Dec 29:
i need to check my email ? because transaction must be completed ?
vadbolsh87 at 1:11, Dec 29:
or what else i need to check
Steve at 1:13, Dec 29:
No, please come back on the chat to get an update at the end of our work day, I would say give us another 5 hours, then check back.
vadbolsh87 at 1:14, Dec 29:
then give us another 5 houts , im already 3 rd day on it Steve
vadbolsh87 at 1:14, Dec 29:
another 5 hours*
vadbolsh87 at 1:14, Dec 29:
I am very sorry that I could not find a solution, 
but I believed the chat and asked how things were going every day
vadbolsh87 at 1:15, Dec 29:
I repeat once again that the guys from the chat are excellent, 
but it seems that nothing depends on them
vadbolsh87 at 1:16, Dec 29:
are you here Steve ?
Steve at 1:19, Dec 29:
There is nothing more I can do, please continue to check back until we resolve the issue, understand we have a lot of transactions and a very small crew here.
Steve at 1:19, Dec 29:
So delays do happen, but rest assured that your withdraw was approved and you WILL get paid.
vadbolsh87 at 1:20, Dec 29:
im ok with that , but why you promise me to withdraw 2 days ago
vadbolsh87 at 1:20, Dec 29:
i dont understand that
vadbolsh87 at 1:20, Dec 29:
im really two days of waiting
vadbolsh87 at 1:20, Dec 29:
this is kind a prank or something
Steve at 1:20, Dec 29:
No, we do not make those type of promises.
Steve at 1:21, Dec 29:
I believe this is a language problem.
vadbolsh87 at 1:21, Dec 29:
i have saved conversation on chat and screenshoots
Steve at 1:21, Dec 29:
Because in english mean 100%
vadbolsh87 at 1:21, Dec 29:
!
Steve at 1:21, Dec 29:
Let me see that please.
vadbolsh87 at 1:21, Dec 29:
https://lcb.org/onlinecasinobonusforum/player-complaints/hallmark-casino-withdrawal-delay-due-bitcoin-provider
vadbolsh87 at 1:22, Dec 29:
last two screenshots
vadbolsh87 at 1:22, Dec 29:
and i have a screenshot from Diego converstion at 28.12.18
Steve at 1:22, Dec 29:
One moment.
vadbolsh87 at 1:23, Dec 29:
"Diego at 22:13 , Dec 28: it will be processed today , banking department just started working "
vadbolsh87 at 1:24, Dec 29:
and i will post this screensots for sure on LCB thread , because complaint are opened and i have to post my progress , before we find solution
Steve at 1:25, Dec 29:
I can't see them, is there a way I can open them?
vadbolsh87 at 1:26, Dec 29:
one moment i try to attach it
Steve at 1:26, Dec 29:
Okay I see them
Steve at 1:27, Dec 29:
He guaranteed your money in the conversation.
Steve at 1:27, Dec 29:
Right?
vadbolsh87 at 1:27, Dec 29:
Yes Steve ! Diego and JB !
vadbolsh87 at 1:27, Dec 29:
yesterday
vadbolsh87 at 1:27, Dec 29:
and today
Steve at 1:28, Dec 29:
Yes you will get your money because it was approved sir, but we need more time to process it. There is nothing in the transcript promising you that it would be done on a specific time.
Steve at 1:29, Dec 29:
I see nothing specifically saying that.
vadbolsh87 at 1:29, Dec 29:
cant attach on this window , i can post it on LCB thread , because manager told me to keep posting my progress and stuff
vadbolsh87 at 1:29, Dec 29:
so you can find it here after 10 minutes https://lcb.org/onlinecasinobonusforum/player-complaints/hallmark-casino-withdrawal-delay-due-bitcoin-provider